Serving since 1939, House of LaRose is dedicated to a reputation for fast and accurate delivery. Recent problems with inaccurate customer transactions during deliveries made House of LaRose realize that its 14-year-old mobile computing system could not meet the challenges of a growing, dynamic business. Problems arose due to drivers’ inability to modify orders, update inventory, or recalculate invoices. This caused House of LaRose to approach Daugherty Business Solutions to find a better mobile computing approach. The solution was using Honeywell’s Dolphin 9900, paired with Anheuser-Busch’s Mobility Delivery Software.
Reasons for choosing Honeywell’s Dolphin 9900 were its built-in wireless capabilities (GSM, WiFi and GPS), user-friendly design, numeric keypad, and functionality allowing drivers to view, modify, and print invoices on the go.
House of LaRose has saved money and time since transitioning to Honeywell’s Dolphin 9900, enjoying a streamlined distribution process with mobile computing solutions for daily issues such as damaged inventory, or customers calling in to change their orders last minute. Savings equal more than $285 a day, as well as approximately 20 minutes per driver per day.
The less calculable, but just as apparent improvements are the increase in employee satisfaction and confidence, and better service to customers. Drivers achieve better delivery times and can deal with unexpected issues on the road, cashiers are more confident about invoice accuracy, and managers can more wisely make inventory and purchasing decisions.
House of LaRose also has plans to utilize the GPS capabilities of the Honeywell Dolphin 9900 as part of their mobile computing solution--to track assets, optimize routes, and reduce further costs and fuel consumption.
Read the full case study here.
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