The new Mobile Payments for Digital and Physical Goods report found that segments such as ticketing and payments for physical goods are being spurred by the phenomenal take-up of apps coupled with the availability of multi-lingual versions of platforms such as eBay. Mobile payments are now becoming integrated into a wider mobile web shopping experience that includes browsing, coupons and advertising.
Report author Howard Wilcox explained: “Since our last report a recent trend we’re seeing is the launch of mobile storefronts and malls, as well as new Smartphone apps and mobile payments services from companies such as eBay, Amazon and Digby. Based on the take-up figures we’ve seen, users appreciate the convenience.”
However, the Juniper report also warns that the user experience needs to be enjoyable, easy and consistent: lack of user support and help could threaten the spread of mobile payments.
Further key research from the mobile payments report shows:
- (1) In-app billing will play a key role in developing on-going revenue streams for payments operators;
- (2) Growth will not be restricted to the developed regions: in excess of 500 million users in the Indian Sub Continent for example will be making a mobile payment in 2014.
Juniper Research provides research and analytical services to the global hi-tech communications sector, providing consultancy, analyst reports and industry commentary.
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