A real world installation:
Organization: Vanderbilt University
Founded in 1873, Vanderbilt University (VU) is a research university in Nashville, Tennessee. With more than 12,000 students and 23,000 staff (includes the VU Medical Center), VU is the second largest private employer in the state.
Challenge: Inefficient Paper Process Resulted in Lost Packages
Vanderbilt Mail Services used a paper process to track hundreds of packages received per day. The volume was just too much to track manually especially during busy periods in the spring and fall when temporary trailers are brought in to process over 2,000 student and staff shipments per day. It required seven staff members to process the mail and packages delivered to 229 campus buildings.
Numerous packages were lost as a result of the paper process and on some occasions the post office was billed for valuable packages lost while in their care.
Vanderbilt developed very specific requirements for a package tracking system, including a receiving kiosk, automatic updates of the recipient list, mailbox assignment and email and text-based notification.
Vanderbilt did an exhaustive search of the available package tracking systems: “We did a very thorough RFP with four leading mail and package tracking system vendors including SCLogic. Three of the companies pretty much said no to almost all our requirements, but SCLogic said yes! The one thing they have over the rest of these companies is that they write their own software and this was a huge advantage for us and them,” said Mickey Anglea.
Solution: SCLIntraTM Software & Motorola Mobile Computing Hardware
VU’s enterprise package tracking system consists of seven workstations and five handhelds. Packages are scanned as they are received from the carriers (UPS, USPS, FedEx, DHL) and matched up to the list provided by the carrier. The items are matched up to the recipient on campus and a notification email and label are generated. Since space is limited, a forwarding system was implemented for students no longer on campus in order to cut down on the number of packages that are stored in the Mail Center. Staff packages are delivered via campus courier and the recipients sign the courier’s handheld screen for proof of delivery.
Results: Vanderbilt University
As a result of purchasing the SCLIntraTM Package Tracking Software, the VU Mail Center has achieved the following results:
* Freed up two FTE’s and one driver
* Dramatically decreased paper usage
* Significantly reduced Mail Services phone call volume
* Achieved ROI in less than two years: reduction of lost packages and FTE’s
* Reduced turnaround time (package arrival to student pick up) by 50%
* Shortened time students spent waiting in line retrieving packages
The client was happy: “We average over 12,000 packages per month and we have not lost one since implementing the SCLogic package tracking system in 2007. Purchasing an SCLogic mail and package tracking system was one of the best decisions I’ve ever made,” said Mickey Anglea, Vanderbilt University Postmaster.
Founded by Michael B. Saldi in 1996 as a barcode data company, SCLogic™ develops, sells and supports SCLIntra™ package tracking software. SCLIntra is used to monitor and control the flow of tangible objects — mail, parcels, property, files or people — as they enter, move through, and exit a facility. The application and our mobility expertise grew early in the company history and was driven by our early successes in the rugged mobility marketplace. SCLogic is dedicated to the use of wireless technologies, mobile computing technologies and the latest security protocols to provide clients with the kinds of applications that address their deepest industry challenges.
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