LexisNexis Honored as a 2017 Achievement in Customer Excellence Award Winner


LexisNexis Legal & Professional, a leading global provider of legal, regulatory and business information and analytics has been awarded a 2017 Confirmit ACE (Achievement in Customer Excellence) Award in the Voice of Customer, Innovation in Customer or Employee Engagement, and Overall Business Impact categories. This recognition celebrates the implementation and rollout of the LexisNexis NPS Explorer Program, an internal tool and system that’s driving deep customer understanding across the organization.

Established in 2005, Confirmit’s ACE Awards program honors a client’s outstanding work and meaningful contributions to the achievement of universal customer excellence. Receiving a Confirmit ACE Award demonstrates stand-out application by LexisNexis of Voice of the Customer processes and its ongoing commitment to enhancing the customer experience and driving business and cultural change. LexisNexis earned the Confirmit ACE Award based on its NPS Explorer Program, which provides each employee real-time visibility into relevant NPS feedback and targets, creating alignment and empowering the team to meet critical customer experience goals.

“We’re proud to be a recipient of a 2017 Confirmit ACE Award, as it reflects our dedication to the customer experience and our customer-focused culture,” said Steve Carroll, VP, Customer Insights at LexisNexis Legal & Professional. “We understand that customer experience determines our future success and believe in total visibility of all customer feedback – good or bad – for employees. It drives our product development, our support, and our culture. We would like to thank Confirmit for this recognition of our customer programs, and most of all, we would like to thank our customers for taking the time to share their experiences with us.”

“We’re delighted to honor LexisNexis as a 2017 Confirmit ACE Award winner for their proven innovation and excellence in their Voice of the Customer Program,” said Ken Østreng, President and CEO of Confirmit. “The customer experience is a critical component of the business, and LexisNexis continues to show their commitment to listening to their customers to better understand their needs, drive business change and deliver an exceptional experience.”

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